What Information We Hold and Why
We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we log the transaction reference and wallet number to reconcile payments and flag any irregularities. We do not store your full mobile
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banking PIN or password — those stay between you and your payment provider. Device data such as your browser type, IP address, and session timestamps are recorded automatically; this helps us detect unusual login activity and keep your account from being accessed without your knowledge. We
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may also collect location signals at the region level — not GPS precision — to assess eligibility under local law. Data shared with third-party payment processors, including bKash, Nagad, and Rocket, is limited to what those rails need to complete your transaction. We do not sell,
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rent, or trade your personal data to advertisers. Retention periods vary by data type: account records are kept for as long as your account is active and for a defined period after closure, in line with applicable legal requirements. You can request a summary of what
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we hold at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.